Alarms only matter if someone is watching, verifying, and acting on them. Our security operations center combines trained operators with monitoring technology to detect, verify, and respond to security events around the clock. One central point of visibility across all of your sites.
You can reach us at:
For Domestic Inquiries:
Email: contact.us@securitas-india.com
Phone: +91 9717495402
For International Inquiries:
Email: verify.global@securitas.in
Phone: +91 9319 585 385
Overview
Most organizations do not have a monitoring problem. They have a response problem. Cameras record, alarms trigger, and access events log — but at two in the morning across a dozen sites, nobody is watching, and the first real review happens days later when someone asks for footage.
A security operations center closes that gap. Our operators monitor connected sites continuously, and when an event is detected they verify what is actually happening before anyone is dispatched.
Securitas brings together trained operators, monitoring technology, and analytics drawn from a large monitored base. That combination supports the day-to-day work of watching sites, and it also produces reporting you can use — event volumes, false alarm trends, recurring problem locations, and response performance over time.
How we operate
A SOC is only as good as its process. Ours is built so that the same event gets the same handling at 3 p.m. on a Tuesday and at 3 a.m. on a Sunday, with a record at every step.
Onboarding and escalation matrix : Before monitoring begins, we document your sites, connected systems, operating hours, risk points, and — most importantly — who should be contacted for what.
Continuous monitoring: Connected cameras, alarms, access control systems, and sensors feed into the SOC. Operators work in shifts so that coverage is continuous, including nights, weekends, and public holidays.
Verification: When an event is raised, the operator verifies it against live or recorded video before any response is triggered.
Classification and response: Verified events are classified by type and severity. The operator then acts according to the agreed protocol.
Escalation and handover : If the situation develops or the first contact is unreachable, the operator follows the escalation path already agreed with you.
Recording, reporting, and review : Every event produces a record: what was detected, what verification showed, what action was taken, and when.
Benefits
Services
Protecting your business starts with the right technology. Securitas India electronic security services combine advanced systems with expert support to help you detect risks early, respond quickly, and stay in control.
FAQs
Find quick answers to common questions about our services and ways of working. If you still have open questions or want to talk about your specific situation, you can always get in touch with one of our security experts.
It monitors connected cameras, alarms, and access systems continuously, verifies events as they occur, and initiates a response according to a protocol agreed with you. It also maintains the record of every event and produces reporting on what happened over time. The core value is that detection, verification, and response happen in one place, by people who follow the same process every time
Not usually. Most standard IP camera and alarm systems can be connected, provided the site has adequate network connectivity and the equipment is in working order. We start with a technical review to confirm compatibility and identify any devices that would need upgrading. Where the existing estate has gaps, we say so rather than monitor around them.
The operator verifies the event against live or recorded video first. If it is genuine, they follow your agreed protocol — that might be a live audio warning, a call to your nominated contact, dispatch of a mobile patrol, or contact with emergency services. Every step, including the verification outcome and timing, is logged.
Sometimes, and sometimes not. For unstaffed sites, remote monitoring can provide meaningful coverage where a full-time officer isn't viable. For sites needing physical intervention, visitor handling, or a visible presence, it works better alongside on-site officers than instead of them. We'll give you an honest view for your specific sites rather than pushing one model.
Access to client feeds is restricted to authorized operators, sessions are logged, and footage handling follows defined retention and access rules set out in the contract. Specific technical and contractual safeguards are covered during onboarding.
Let’s look at your risks, sites, and current setup together. Share a few details and we'll get back to you with recommendations tailored to your security needs - no obligation, just clear next steps to make your people, assets, and operations safer.
Reach out to us for customized security solutions and peace of mind.