Crisis and Emergency Response Planning provides a structured framework to anticipate potential threats, establish clear roles and responsibilities, and enable coordinated decision-making during critical situations.
You can reach us at:
For Domestic Inquiries:
Email: contact.us@securitas-india.com
Phone: +91 9717495402
For International Inquiries:
Email: verify.global@securitas.in
Phone: +91 9319 585 385
The Overview
Crisis and emergency response planning is the work you do before an incident so that everyone knows their role during one. It covers the plans, the people, the communication lines and the practice — from evacuation routes and assembly points to who speaks to authorities, employees and families.
Most organisations already have a plan. The problem is usually that it was written for an audit, sits in a folder nobody opens, names people who have since left, or has never been tested against a realistic scenario.
We close that gap. Our teams assess your existing preparedness, build response plans that match how your sites actually run, define a clear escalation and decision-making structure, and train and drill your emergency response teams until the response becomes muscle memory.
Our Approach
We work in clear phases so you always know what is being delivered, who is involved from your side, and what you get at the end of each stage. Every phase produces something usable — not just a report.
Phase 1 — Assess
We review your existing plans, site layouts, past incidents, statutory obligations and current response capability.
Phase 2 — Design
We build the response framework around your operations: scenario-specific response protocols, an escalation matrix with named roles and backups, evacuation and assembly plans per site, and a crisis communication tree covering internal, family, authority and media lines.
Phase 3 — Enable
We train the people the plan depends on — emergency response teams, floor wardens, security staff, reception, and the crisis management team at leadership level.
Phase 4 — Test and improve
We run mock drills and table-top simulations, measure the response against agreed benchmarks (evacuation time, headcount accuracy, escalation lag, communication clarity), debrief honestly, and update the plan.
Benefits
Services
Risk management works best when the findings turn into action. At Securitas, we combine assessments, advisory and on-ground services into one custom-made solution built around your sites, your risks and your budget. You choose where to start — and we help you add the right pieces as your organisation grows.
FAQs
Explore answers to common questions about Securitas Risk Intelligence services, approach, and capabilities. If you would like to discuss your organization's specific crisis and emergency response needs, our experts are here to help.
It covers everything that has to be in place before an incident: a site-specific response plan, defined roles and an escalation matrix, evacuation routes and assembly points, a crisis communication plan, trained emergency response teams, and regular drills. It also includes the review cycle that keeps all of it current. The scope can be a full programme or a single piece, depending on what you already have.
Possibly not a new plan — but likely a test of the existing one. The common issues are plans that name people who have left, routes that no longer match the site layout, and teams that have never drilled. A preparedness assessment tells you within a short engagement whether your plan would hold, and what to fix first.
If you don't know where you stand, start with a preparedness assessment — it prioritises everything else. If you know the plan is sound but untested, start with drills or a table-top simulation. If your gap is leadership clarity during an incident, start with crisis management structure and escalation.
A single-site assessment and plan is typically a matter of weeks; multi-site programmes run longer and are usually phased site by site. Training and the first drill cycle follow plan sign-off. We'll give you an indicative timeline after the initial scoping conversation, based on the number of sites, shift patterns and how much usable documentation already exists.
Pricing depends on the number and complexity of sites, headcount, the scenarios in scope, and how much training and drilling is included. It's quoted per engagement after scoping rather than as a fixed package, so you're not paying for phases you don't need. We'll be clear about what's in and out before you commit.
Yes, and it usually works better that way. Crisis and emergency response planning connects naturally with business continuity planning, security and vulnerability assessments, SOP development and security audits — the same site knowledge feeds all of them, and you avoid four separate teams asking your people the same questions.
Let’s look at your risks, sites, and current setup together. Share a few details and we'll get back to you with recommendations tailored to your security needs - no obligation, just clear next steps to make your people, assets, and operations safer.
Reach out to us for customized security solutions and peace of mind.
