Shift Security Supervisor

Purpose:

To lead a team of Security Officers and ensure effective daily deployment, incident response, and adherence to security standards. The role is vital in developing a robust site security culture and ensuring compliance with company policies.

Key Responsibilities:

Supervise and motivate on-duty Security Officers to uphold performance and ethical standards.
Oversee daily operations to ensure effective site coverage and customer satisfaction.
Develop and implement SOPs aligned with group security standards.
Deliver the L1 Assurance plan (daily/weekly checks).
Report and escalate all security breaches as per classification standards.
Drive compliance with all safety, quality, and training procedures.
Ensure optimal functioning of all physical, technical, and procedural security systems.
Lead the team during incidents and coordinate with emergency services.
Conduct training, briefings, and inductions for security personnel and new staff.
Ensure all officers are properly uniformed and maintain a professional appearance.

Scope of Work:

Monitor and manage all security and emergency-related procedures.
Investigate and report security incidents and risks.
Ensure controlled contractor and visitor access to the site.
Support card access creation and visitor management.
Champion internal audit routines and reporting.
Handle performance management and staffing decisions.
Ensure timely maintenance and fault resolution of security equipment.

Relationship Management:

Maintain service quality in alignment with SLAs and KPIs.
Liaise with internal teams and vendors for special projects.
Conduct training and foster values aligned with Securitas and JM standards.
Support site events and incident management activities.
Maintain strong working relationships across stakeholders.

People Management:

Plan manpower requirements and oversee security staff recruitment.
Monitor staff performance and facilitate development.
Approve leaves, manage absenteeism, and ensure adequate shift coverage.

Health & Safety:

Maintain clean and safe work environments.
Ensure proper reporting of damaged or missing equipment.
Conduct risk assessments for routine and non-routine activities.
Provide fire/life safety training and ensure corrective actions for identified hazards.

Additional Requirements:

Excellent communication and leadership skills.
Ability to coach and guide team members.
Availability to work shifts, weekends, and holidays.
Ability to make timely decisions and manage priorities independently.
Capable of working under pressure and engaging with all organizational levels.